Legal center
Legal & policies
The terms, policies, and notices that govern how Ounsia, hosts, and guests interact — including how data is handled and how the platform connects you to third-party services.
The agreement for using Ounsia: what the service is, host responsibilities, liability, billing, and termination.
What personal data we collect from hosts and guests, why, who processes it, and your rights.
Why recommended and dispatched services are provided by independent third parties and the host, not the platform.
The cookies and analytics used on the website and dashboard, and how to manage them.
For guests: what the WhatsApp assistant collects, how it connects you to local services, and your choices.
Host-specific obligations, including full responsibility for the services and providers you add.
The token credit model, bank-transfer top-ups, invoicing, and when amounts are refundable.