Billing & Refund Policy

Ounsia is paid for with prepaid platform credit (“tokens”). Using the service, such as the bot answering a guest, translating, or relaying a request, consumes tokens at the rates in effect. Your dashboard shows your balance and consumption.

Tokens are platform credit for using Ounsia. They are not money, not a deposit, not transferable, and have no cash value outside the service.

New host accounts receive a one-time welcome credit to try the service, without payment or a card. The welcome credit is promotional, may change or be withdrawn for future sign-ups, is non-refundable and non-redeemable for cash, and is subject to the rules shown when it is granted.

You add credit by bank transfer to the account details shown in the dashboard. We do not process cards; there is no automatic charging. You initiate the transfer yourself and submit proof of it through the dashboard.

It is your responsibility to send the correct amount to the correct account and to provide accurate transfer proof. Bank fees charged by your or our bank are your responsibility unless stated otherwise.

Top-up requests are reviewed and approved manually before your balance is credited. We may ask for clarification, decline a request that cannot be verified, or delay crediting pending confirmation that funds were received. Credit is added once the transfer is confirmed and approved.

When a top-up is approved, an invoice is generated and made available in the dashboard and may be sent to you by email or WhatsApp. Keep your billing profile (legal name, tax id, address) accurate, since invoices are based on it. The applicable tax treatment is TO BE PROVIDED: applicable taxes / VAT treatment.

Tokens already consumed reflect services already provided and are not refundable.

Whether and how unused credit can be refunded, and any conditions or processing time, are set out here: TO BE PROVIDED: token-credit refund policy specifics. Mandatory consumer-protection rights that apply to you are not affected by this policy.

We may change token pricing, package sizes, the credit-conversion rate, and what actions consume tokens. Material changes are communicated through the dashboard. Changes apply to future consumption and future top-ups; they do not retroactively reprice credit you have already used.

Prices and credit amounts are stated TO BE PROVIDED: applicable taxes / VAT treatment. You are responsible for any taxes, duties, or levies on your purchases other than taxes on our net income. Where we are required to collect a tax, it will be shown on your invoice.

If a transfer fails, is reversed, or cannot be matched to your request, the related credit may be withheld or removed and your account may be limited until the matter is resolved. If you believe a charge or credit is wrong, contact us promptly so we can investigate.

For billing questions, contact TO BE PROVIDED: operator contact email (legal/privacy). The operator is TO BE PROVIDED: registered company name, TO BE PROVIDED: legal form & commercial register (RC) number.