Billing & Refund Policy

Sifrhost runs on prepaid credit we call tokens. Work the service does for you — the bot answering a guest, translating a message, passing a request to a driver — uses tokens. Your dashboard shows your balance and what has been used.

Tokens are credit for using Sifrhost. They are not money, not a deposit, and not transferable. They have no value outside the service.

Tokens do not expire. Credit you have paid for stays on your account until you use it.

Prices are on the pricing page, not in this document. Putting an amount here would only mean this page is wrong the first time a price changes.

A new host account gets a one-time welcome credit automatically. No card, no payment, no form — it is there so you can try the service properly before deciding whether to pay for it.

It is a promotion. We may change it or stop offering it to new sign-ups. It cannot be exchanged for cash and is not refundable.

There is no button that sells you tokens. Adding credit is a conversation, not a checkout.

Email contact@sifrhost.com. We agree the amount, you send a bank transfer, and once the money arrives we add the tokens to your account by hand. We do not take card payments and nothing is ever charged automatically.

Send the right amount to the right account. Bank fees, on your side or ours, are yours unless we have agreed otherwise in writing.

If we build a self-service way to buy tokens, this section will be updated before it goes live.

When credit is added, an invoice is generated. You can download it from the dashboard, and it is also emailed to you as a PDF attachment.

The invoice names the operator and carries the registration and tax identifiers listed at the bottom of this page. It shows the amount, the tokens added, and the date.

The invoice bills you using the details in your billing profile — legal name, tax identifier, address. Keep them accurate, because the invoice is built from them at the moment it is issued and does not update afterwards.

Tokens you have used are not refundable. A used token is work already done — an AI request already sent and already paid for on our side.

If we take your money and fail to deliver — the credit never arrives, or the service is unusable through our own fault — that is our failure, and we refund it. Email contact@sifrhost.com and tell us what happened.

Unused credit is not automatically refundable, because tokens do not expire: it stays available to you rather than being taken back. If you want to stop using Sifrhost and have a large unused balance, write to us and we will discuss it.

None of this removes a right you have under consumer-protection law that applies to you regardless of what a contract says.

We may change what tokens cost and what actions consume them. Significant changes are announced in the dashboard.

A change applies to what you do afterwards. It does not reprice credit you have already used, and it does not reduce the balance you have already paid for.

You are responsible for any tax that applies to you on your side of the transaction — for example if you can reclaim it, or if you must account for it locally.

Our invoices do not currently break out a separate tax line. They show the amount paid together with our registration and tax identifiers. If that changes, invoices will show it and this section will say so.

If a transfer fails, is reversed, or cannot be matched to you, we may hold or remove the related credit until it is sorted out.

If you think a balance or an invoice is wrong, tell us quickly. We will look at it. We would rather find the mistake than argue about it.

Billing questions go to contact@sifrhost.com.

The operator is ANASS RAHMOUNI, a registered self-employed operator (auto-entrepreneur) in Morocco — an individual, not a company. Registration number 003980944000115. Tax identifier 73080496. Address: Avenue Sidi Ahmed Louafi, Qu Sebbanine, Chefchaouen 91000, Morocco.