Guest Data & Consent Notice

When you message your accommodation's assistant on WhatsApp, you are talking to an automated assistant (a bot) operated by Ounsia (TO BE PROVIDED: registered company name) on behalf of your host. It answers from information your host provided and can connect you, when you ask, to local services.

• Your WhatsApp number and the profile name WhatsApp shares with the recipient.
• What you send: text messages, voice notes (which we transcribe to text), and photos (which we may analyse to understand your request).
• Details you provide to be helped: for example a pickup point, a destination, an order, or what you need.
• The language you write in (detected automatically) and the state of your conversation.

We use your messages only to help you during your stay: to answer your questions from your host's information, to understand voice notes and photos, to translate between your language and a local provider's, and to pass on a request you ask us to make. We do not sell your data or use it for advertising.

Your messages are processed by automated systems, including AI from trusted providers, to understand them, transcribe voice notes, read photos, translate, and keep the conversation safe. Automated answers can be wrong; please verify anything important and do not rely on the assistant for medical, legal, safety, or emergency decisions.

If you ask to be connected to a service (such as a taxi, a delivery, or a restaurant), the assistant relays and translates your request to that provider on your behalf, without giving out phone numbers. To do this it shares what's needed for the service, such as a pickup location or an order.

Those providers are independent third parties, arranged or recommended by your host, not by Ounsia. Ounsia only connects and translates; it does not provide, guarantee, or take responsibility for the service. Any issue with the service is between you, your host, and the provider (see the Third-Party Services Disclaimer).

We keep your messages and related data only as long as needed to serve you during and around your stay, and as required by law, then delete or anonymise them. Indicative period: TO BE PROVIDED: guest message / media retention period.

You can choose not to share information, to stop messaging the assistant at any time, and (where the law gives you these rights) to ask for a copy of your data, to correct it, or to have it deleted. Just reply in the chat that you'd prefer not to continue, or contact us using the details below.

Standard WhatsApp message rates and Meta's own terms and privacy policy also apply to your use of WhatsApp.

For questions about your data or to exercise your rights, contact TO BE PROVIDED: operator contact email (legal/privacy). The operator is TO BE PROVIDED: registered company name. Full details are in our Privacy Policy.